Author Archives: Michael Russell

Where’s the Career Path?

One of the major downsides to quality assurance is the lack of a career advancement path. On a project nowadays, you may have forty to sixty temporary testers, after which maybe two or three are brought on as full-time testers.  In a department of forty to sixty full-time testers, you may have maybe five leads

Poison Testers

We’ve all had them…those fellow employees who just suck the life out of any team, department or company that they are associated with. However, it can be difficult as a lead or manager to figure out whois the poison pill in a team because most of the time, employees will openly bitch about other employees

Lessons From Car Salesmen

Back in 1940, Chevrolet released a management training video called “Hired.”  You can view the second half at the beginning of the “Manos: The Hands of Fate” episode of Mystery Science Theater 3000, or you can watch the entire video over that the Internet Archive.  If you are having problems getting your testers to perform,

Soft Language

Cockroach.  Just the word makes your skin crawl.  It evokes an image of filth, of creepy crawlies creating a crunchy mobile carpet flowing along the floor evading the light. Palmetto bug.  Sounds nice.  Gentle.  You wouldn’t think it is the same thing as a cockroach…but it is. A few years ago, some Florida residents got